Frequently Asked Questions
Everything you need to know about your Wide Open shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Simply visit our Returns Portal to start the process.
What payment methods do you accept?
Wide Open accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installments through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements for the best fit.
Are your products ethically sourced?
Yes, sustainability and ethics are core to our mission. We partner exclusively with fair-trade certified factories and prioritize organic or recycled materials in all our collections.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.